Shipping policy
At Blue Willow Farm, we offer a mix of farm-shipped, made-to-order, and warehouse-fulfilled products. Because of this, items within the same order may ship separately and arrive at different times.
Order Processing
Most orders begin processing within 2–5 business days.
Some products are made to order, printed, embroidered, or prepared specifically after your order is placed. These items may require additional production time before they are ready to ship.
Processing time is separate from the time your package spends in transit.
Where Your Order Ships From
Depending on the products ordered, your items may ship:
- Directly from Blue Willow Farm
- From one of our production partners
- From a warehouse or fulfillment facility
If your order contains products shipping from different locations, you may receive multiple packages and multiple tracking numbers.
Packages may also arrive on different days. This is completely normal and does not mean part of your order is missing.
Farm-Shipped Products
Certain products are packaged and shipped directly from Blue Willow Farm.
Some products, including select soaps, food items, or seasonal farm products, may follow a specific farm shipping schedule. Any special processing or shipping information will be listed on the individual product page when applicable.
Shipping & Tracking
Once an item has shipped, tracking information will be provided when available.
Because items may ship separately, you may receive more than one shipping confirmation or tracking number for a single order.
Estimated delivery dates are estimates only and are not guaranteed.
Blue Willow Farm is not responsible for carrier delays, severe weather, holiday shipping delays, or other circumstances outside of our control.
Shipping Addresses
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate shipping address. Blue Willow Farm is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete address entered at checkout.
Additional shipping charges may apply if an order must be reshipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Blue Willow Farm is not responsible for lost or stolen packages.
If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, your local delivery office, and the shipping carrier.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please include your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.
Thank you for supporting Blue Willow Farm. Whether your order is packed here at the farm or shipped through one of our trusted fulfillment partners, we appreciate every order placed with our small business.